Requests for exchange, refunds or credit due to product quality must be made within a reasonable time frame, usually within 10 days or receipt of the product by the customer.If you change your mind or have ordered incorrectly, for example in relation to size, please contact KPI to discuss return and size swaps. A full refund may be made (or a credit, at your election) if an exchange is not possible. In the unlikely event that we do not meet your expectations and our obligations under Australian consumer law we will endeavor to exchange the product in the first instance.
KPI aims to exceed customer expectations in relation to product quality at all times. Sign up now!Īny goods purchased from KPI will remain the property of KPI until payment is received in full. We will contact you as soon as your order is processed to discuss if additional charges will apply or you can contact us at to discuss your order and freight options prior to making an order for bulky items.įor the purposes of freight costs, large orders are generally those with a value exceeding $1,000. Bulky items include items such as some goals and bulk ball orders. KPI Sports will do all that it can to ensure delivery within the estimated dates, but factors such as public holidays and peak delivery times may not allow this to always be possible.įreight will be charged on all orders including samples.Īdditional freight charges may apply for delivery of bulky items and large orders to regional or remote areas. Please allow for a further 3 business days (in addition to the above) for delivery to remote areas as an estimate only. The estimated delivery date depends on your delivery address, and is calculated from the time payment is received in our account North Queensland and all other parts of Australia
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